Description

A community for Customer Experience professionals in Nigeria where we connect, share resources, opportunities, and learnings.

Mission, Purpose and Values

Our Mission:
To connect, empower, and celebrate Customer Experience professionals across Nigeria through shared learning, collaboration, and meaningful community engagement, building a thriving ecosystem that champions customer excellence and career growth.

Our Purpose

To elevate the practice and perception of Customer Experience as a career in Nigeria by equipping professionals with knowledge, opportunities, and a sense of belonging, while inspiring organizations to invest in human-centered, customer-first strategies.

Our Core Values

1. Community — We grow stronger together by sharing, collaborating, and supporting one another.
2. Empowerment — We believe in unlocking the potential of every CX professional through learning and opportunities.
3. Excellence — We strive for quality, empathy, and professionalism in every interaction and initiative.
4. Growth — We champion continuous learning and evolution, for individuals, teams, and the industry.
5. Authenticity — We lead with empathy, honesty, and a genuine desire to create impact.
6. Celebration — We honor the wins, big and small, and spotlight the people making customer success possible.

Community Information

Contact Info

Features

1. Discussion forums
2. Resource library
3. Job board
4. Live webinars
5. News and updates
6. Member directory
7. Events and meetups
8. Private messaging
9. Project collaboration spaces
10. Mentorship programs

Community Guidelines

1. Be respectful to all members
2. Use appropriate language
3. No hate speech or discrimination
4. Protect members' privacy
5. Keep discussions constructive
6. Report inappropriate behavior
7. No spam or self-promotion
8. Follow community rules and admins' guidance